Privacy Policy
How Trade Collective collects, uses and protects your personal information, under the Protection of Personal Information Act, 2013 (POPIA).
Who we are
2GS Trading (Pty) Ltd (registration 2024/158025/07), trading as Trade Collective, of 38 Lyon Crescent, Lorraine, Port Elizabeth (Gqeberha), Eastern Cape, 6070. We are the responsible party for the personal information described here.
Our Information Officer is Christie Henderson Dicks, reachable at support@trade-collective.com.
What we collect
- When you create an account: your name, email address and, if you give it, your phone number.
- When you link a broker account: your broker account number, and the trading activity your broker reports to us: volume, instruments traded, and closed positions.
- When you use the site: pages visited, device and browser type, and approximate location derived from your IP address.
- When you contact us: whatever you choose to send.
We never receive or store your broker password, and we cannot place trades, move money, or withdraw from your account.
Why we use it
- To give you an account and access to the courses.
- To show you your own trading journal, your tier and your position on the leaderboard.
- To send you course updates, session reminders and re-engagement messages by email and WhatsApp, where you have agreed to that.
- To measure which marketing works, so we spend sensibly.
- To meet our legal and record-keeping obligations.
Who we share it with
We do not sell your personal information. We share it only with providers who process it on our behalf, under contract:
- Exness: our partner broker, to confirm that a linked account is yours and to receive your trading activity.
- Clerk: authentication and account management.
- Neon: database hosting.
- Vercel: website hosting.
- Amazon Web Services: email delivery.
- Meta: advertising measurement and targeting. For signed-in members this includes your IP address, browser type and email address, scrambled (hashed) before it leaves our systems, so we can tell which ads are working and show our ads to people similar to our members. You can object to this at any time by emailing support@trade-collective.com. See our Cookie and Tracking Notice.
Some of these providers are outside South Africa. Where personal information is transferred abroad, we rely on the provider being subject to laws or binding agreements that give comparable protection, as POPIA requires.
How long we keep it
For as long as you have an account, and for a period afterwards where we are required to keep records or need to resolve a dispute. You can delete your account yourself at any time from Delete account in the app; your profile, journal, messages, tickets and rewards are then erased. Your Exness account is separate and is not affected. If you cannot sign in, contact us and we will do it for you, except where the law requires us to retain something.
Your rights
Under POPIA you may:
- Ask what personal information we hold about you.
- Ask us to correct or delete it.
- Object to us processing it.
- Withdraw consent to marketing at any time.
- Complain to the Information Regulator (South Africa) if you believe we have handled your information unlawfully.
To exercise any of these, email support@trade-collective.com. Every marketing email also carries a one-click unsubscribe link.
Security
Access to personal information is restricted to people who need it. Traffic to this site is encrypted in transit, and passwords are handled by our authentication provider and never stored by us. No system is perfectly secure, and we will tell you and the Regulator if a breach affects your information, as POPIA requires.
Children
This service is not intended for anyone under 18 and we do not knowingly collect information from children.
Changes
If we change this policy materially we will update the date above and, where the change affects you meaningfully, tell you directly.